Comments for Cracked Netflix Blu-Ray Disc Problem at http://marsbox.com , comment 1 to 190 out of 20 comments http://marsbox.com Fri, 10 Feb 2012 06:36:59 +0100 FeedCreator 1.7.3 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-369 This has got to be a blu-ray problem. I just had my ENTIRE fringe blu ray box set develope tiny edge cracks and now none of the disks are readable (7 of 7 disks including the bonus disk useless!) OMG I hate blu-ray. I have never had problems like this with DVD. - Angelarch Tue, 18 Oct 2011 19:09:18 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-362 Ive received Book of Eli with same crack, requested another and the next book of eli had the same damn crack. If they hadnt already charged me for bluray for the current month id cancel. i cant be happier when my bill month comes to a close so i can drop bluray. Bluray is scratch resistant but not crack resistant. watched some stress tests for dvds and blurays. the bluray didnt scratch easily but it immediately snapped in several pieces when bent slightly. The dvd in the test took some super bending and all it did was fold in half. - George Wed, 15 Jun 2011 07:39:09 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-359 Sending disc back called It's Complicated....There is a crack in the center of the disc & will not play...please replace with another disc. thanks..otherwise service has been great. - Linda Anderson Sun, 29 May 2011 19:17:14 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-354 I have been getting blu-rays from NF ever since they started offering them, I have yet to see a singele cracked disk. I sometimes get cracked DVDs [usually they are kiddie movies] but never blu-rays. Most blu-rays I get from NF are brand spanking new. - rajdude Fri, 20 May 2011 03:43:00 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-351 Ever since I signed up for Netflix bluray subscription, about 60-70% of discs I receive are unplayable - usually due to the crack on the outer edge of the disc. I've had problems with these titles so far: The Covenant, Rush: Beyond the Lighted Stage, In The Shadow Of The Moon, and Harry Potter and the Chamber of Secrets. The RUSH DVD didn't have a crack, but what appeared to be a indention on the label side that made the data side "pooch out" and uneven which made the disc unbalanced and was really noisy spinning up in the drive. I have an LG BX-580 bluray player - it appears that other brands are having issues with Netflix BD rentals as well. I hope they figure it out soon - so far the replacement discs mailed to me have played without problems. - Chris Fri, 22 Apr 2011 19:12:32 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-336 I finally gave up on Netflix and BluRay after many discs that didn't work. Most did not appear cracked, but still didn't work. Some would never start, some started then "locked up" at some point during the movie. I was blaming it on my BluRay player's error correction, but apparently it is not unique to my Panasonic player. It's a shame. One of the big reasons I bought the BluRay player was so I could watch movies in HD. The streaming works great, but it is still too limited in the titles offered. - Chris - IL Tue, 14 Dec 2010 12:33:41 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-335 Thanks for all the posts, guys & gals. I've had two blu-ray disks in a row come to us cracked and now that I've read this blog I've decided to stop getting them from Netflix. DVDs look good enough anyway so it is not worth the risk of getting cracked disks. In fact, on my set up some times the BluRay quality is inferior to other movies in DVD (I have not had a chance to compare the same movie in both formats when I've seen the poor quality in the BluRay). I think some movies just don't use as good a technology to master their BluRay disks. Anyway, I hope Netflix solves this problem, at which point I'll probably get BluRay from them again. - David Sun, 12 Dec 2010 18:09:30 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-331 I would like to report a cracked disc that I just received. "Shall we Dance" - Am I supposed to return it at this time?? - Beverly Christensen Fri, 26 Nov 2010 19:03:11 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-320 I am surprised that this blue ray problem with netflex has been going on for years and they are not doing anything about it...shame. I am thinking about stopping the service and going back to redbox - SF Wed, 27 Oct 2010 20:23:37 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-312 The damaged Star Trek blu-ray I just got didn't actually have a crack on it. There were three 1/2" visible lines on the foil in the disc. My guess is that some machinery impacted it, causing the foil to bend or crease slightly and making the damage faintly visible. Since a lot of players need firmware updates to read later discs, I bet they just assume that a disc isn't actually damaged the first time it is reported and send it back out. - Jeffry Johnston Mon, 20 Sep 2010 13:30:51 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-310 The blu-rays I have been getting recently from Netflix only play for about 15 minutes and then my HP TouchSmart 600 freezes. I had a problem with blu-rays earlier but a firmware upgrade fixed the problem. Now I am having problems again. The last two were new movies that were just released. I am going back and forth with Netflix and HP. HP is replacing my blu-ray player on Monday and I will be interested in seeing if the problem continues. I haven't noticed the crack that so many people mention - Larry Fri, 10 Sep 2010 06:29:28 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-307 I am glad i came across this blog. I had been netflix member for one yr. I had blu ray issues meaning they wont play or broken disc but netflix wont accept. In may 2010 i switched to dvd's but later this month I thought to give one more try with blu ray. When i switched to blu ray i started getting broken disc. When i called them they sent replacement disc which was again broken. And again reporting the problem more replacement disc with bonus disc were sent to me. But for last two weeks i recieved 14 netflix discs. I have all 14 discs at my home ( including replacement and bonus discs) but unfortunately all are broken, 1/2 inch crack (full thickness at one edge) and none plays. So today i got fed up, took refund for this month cancelled my service and switched to blockbuster. I have read good reviews regarding blockbuster and with 5 bonus instore exchanges i dont have to worry about disc getting damaged while being shipped. - Rb Sun, 15 Aug 2010 00:19:10 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-305 :'( Yep, I had the exact same problem. I love Netflix but paying $21.99 to wait on a couple sets of 3 replacement Blu Ray disc is not worth the money! So I cancelled the Blu Ray option. If Netflix has in fact changed their envelopes to better protect Blu Rays, I do want to do it again. What really made me mad was that I had to call customer service in order to report the 3rd disk broken since it doesnt give you the broken option on the 3rd one. - Mike Tue, 03 Aug 2010 12:34:48 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-303 > It seems like Netflix has changed their envelopes ... Can you post a picture of this "new" envelope? I quit NetFlix a year asgo because of a long string of cracked BluRay's vowing to never return unless/until they changed their envelope to try to mitigate the sorter damage. If you have proof of this new envelope, I may be willing to give it another go ... - Bob Sat, 24 Jul 2010 13:25:13 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-301 I just got netflix for the main purpose of renting blu-rays. I have not had cracks like those described by the OP, but the first disc I got had several circumferential scratches on I and could not even be read by my blu-Ray player. The replacement disc they sent me had these same scratches, my player recognized the disc but could not play it. Are people still having problems with discs cracked at the edges? It seems like netflix has changed their envelopes so that the disc stays in the middle, avoiding the automatic-sorter problem that was causing those cracks. But like I said, the discs I got still had Scratches on them, which is not even supposed to happen with BDs. I think I will give it another month and if the problem persists, cancel the blu-Ray service. Unfortunately I can't completely cancel netflix because I love their Watch Instantly service and use it all the time. - Brian Thu, 15 Jul 2010 20:36:03 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-300 Thank goodness I found this blog. Now I have what I need to talk to netflix. - Mike Marshall Mon, 12 Jul 2010 01:25:05 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-291 Glad I found this blog! Had this problem a week ago and again last night. Tried to play Night at the Museum II and my ps3 just sits there. Never tries to read the disc. Tried about 10x to get it to play and was worried my ps3 was dead. GLAD MY PS3 IS OK. Upset that hasn't fixed this problem in 3 YEARS! AM CONSIDERING JUST BREAKING THE DISCS THAT ARE DEFECTIVE BEFORE I RETURN THEM, SO I KNOW THEY ARE TOSSING THEM- NOT JUST THROWING THEM BACK IN THE PILE. - Stephen Thu, 17 Jun 2010 17:35:49 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-285 I had this same problem with Hellboy 2, Inglorious Basterds, and Up. These were the first three Blurays I ever recieved from Netflix and none of them would work, nor would the replacement discs. Bad deal. I had a Samsung Bluray player. I ended up selling it though when I bought a Playstation 3. I haven't tried out there Blurays on the PS3 yet, but I'm not going to bother with it anymore. DVDs are fine from Netflix... as irritating as the Bluray fiasco is, I use watch instantly so much that I couldn't cancel my membership. I work at a video rental store so I just rent Blurays from there. However.. having said that.. you would think that a million dollar company such as Netflix would look into the reason why there Blurays are so easily defective. My theory is the damage occurs during shipping (Blurays are harder to scratch but the plastic is more fragile and they are more susceptible to being cracked). You would think some genius at head office would've thought to specially package the discs in maybe a cardboard envelope, as opposed to paper. It could possibly solve the problem. - carriedoe Mon, 14 Jun 2010 03:55:14 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-283 Holy crap, it's been THREE YEARS and Netflix still hasn't pulled their heads out of their asses and fixed this? - weaselspleen Tue, 08 Jun 2010 14:02:04 +0100 http://marsbox.com/blog/news/cracked-netflix-blu-ray-disc-problem/#comment-282 Experiencing the same issues also. Planet 51 was not recognized by the Sony BDP550... requested another one... same deal.. decided to get a different movie... i got The Hurt Locker... same deal.. I am now thinking if to cancel...... hmmmm... - V Mon, 07 Jun 2010 12:49:41 +0100